Refund Policy

Last Updated: November 15, 2023

At Ranger Fold Canvas Photography ("we," "us," or "our"), we are committed to ensuring your satisfaction with our products and services. This Refund Policy explains our procedures regarding refunds and is designed to help you understand our refund process.

This Refund Policy applies to all purchases made through our website rangerfoldcanvas.site (the "Website") or directly from us.

1. Digital Products and Online Courses

1.1 Photography eBooks, Tutorials, and Digital Downloads

Due to the nature of digital products, we generally do not offer refunds for digital purchases once they have been downloaded or accessed. However, we understand that there can be exceptions:

• If you have not downloaded or accessed the digital product, you may request a refund within 7 days of purchase.
• If the digital product is substantially different from what was advertised, you may request a refund within 14 days of purchase, providing details of the discrepancy.
• If you experience technical issues that prevent you from accessing or properly using the digital product, please contact our support team before requesting a refund. We will make every reasonable effort to resolve technical issues.

1.2 Online Photography Courses

For online photography courses:

• You may request a refund within 14 days of purchase if you have completed less than 20% of the course content.
• No refunds will be issued after you have completed more than 20% of the course content or after 14 days from the purchase date, whichever comes first.
• For any course marked as "Satisfaction Guaranteed," you may request a refund within 30 days of purchase if you are not satisfied with the course content, regardless of course completion percentage.

2. Physical Products

2.1 Photography Prints, Books, and Merchandise

For physical products such as photography prints, books, and branded merchandise:

• You may return unopened, unused, and undamaged products within 30 days of delivery for a full refund of the purchase price (excluding shipping costs).
• If the product arrives damaged or defective, you may return it within 30 days of delivery for a full refund (including original shipping costs) or a replacement product.
• Custom or personalized items, such as custom photography prints or personalized photo albums, cannot be returned unless they arrive damaged or there was an error in production on our part.

2.2 Return Shipping

For standard returns of physical products:

• The customer is responsible for return shipping costs unless the return is due to our error (such as sending the wrong item) or the product arriving damaged or defective.
• We recommend using a trackable shipping method for all returns, as we cannot process refunds for items that are lost during return shipping.
• Original shipping fees are non-refundable except in cases where products arrive damaged or defective.

3. Photography Services

3.1 Photography Workshops and Events

For in-person photography workshops, tours, and events:

• Full refunds are available if you cancel more than 30 days before the scheduled workshop or event date.
• 50% refund if you cancel between 15-30 days before the scheduled date.
• No refunds for cancellations less than 15 days before the scheduled date.
• If we need to cancel a workshop or event, you will receive a full refund or the option to transfer to another date.

3.2 Photography Sessions

For scheduled photography sessions (portrait sessions, event photography, etc.):

• Session deposits are non-refundable but may be transferred to a rescheduled session if you notify us at least 7 days before the scheduled session date.
• Full payment for sessions is typically due before or on the day of the session and is non-refundable after the session has taken place.
• If you need to cancel a session with less than 7 days' notice, we may, at our discretion, allow you to reschedule once without losing your deposit, depending on availability.
• If we need to cancel a session due to illness, severe weather, or other unforeseen circumstances, you will be offered a rescheduled session or a full refund of any amounts paid.

4. Subscription Services

4.1 Monthly and Annual Subscriptions

For subscription-based services, such as premium content access or membership programs:

• Monthly subscriptions can be canceled at any time. No refunds are provided for the current billing period, but your subscription will not renew for the next period.
• Annual subscriptions may be refunded on a prorated basis if canceled within 30 days of purchase or renewal. After 30 days, no refunds will be issued for the remaining subscription period.
• Free trial conversions: If you signed up for a subscription through a free trial, you can cancel before the end of the trial period to avoid being charged. Once you have been charged for the subscription, our standard refund policy applies.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team via email at info@rangerfoldcanvas.site or by phone at +443465135846.
2. Include your order number, the date of purchase, and the reason for requesting a refund.
3. For digital products, please explain why you are requesting a refund and whether you have accessed or downloaded the content.
4. For physical products, please provide photos of damaged items if applicable.
5. For services, please provide details about the service and your cancellation request.

6. Processing of Refunds

Once your refund request has been approved:

• Refunds will be processed using the same payment method used for the original purchase whenever possible.
• For credit card payments, refunds typically appear on your statement within 5-10 business days, depending on your credit card issuer.
• For other payment methods, refund processing times may vary.
• In some cases, we may issue store credit or offer exchanges instead of monetary refunds, particularly for special circumstances not covered by our standard refund policy.

7. Exceptions and Special Circumstances

We recognize that special circumstances may arise that are not specifically covered by this policy. In such cases, please contact our customer support team, and we will address your situation on a case-by-case basis.

We reserve the right to refuse refunds or modify this policy for customers who abuse our refund system or demonstrate a pattern of excessive returns.

8. Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date at the top of this Refund Policy.

You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page. The refund policy in effect at the time of your purchase will be the one applied to your transaction.

9. Contact Us